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An Application Maintenance solution enables the enterprise to transfer the management of one or more of its applications to RCG IT. Application Maintenance addresses ongoing support for web-based, client/server or legacy mainframe applications, implementation of new technology or upgrades to existing technology. RCG IT assumes all levels of responsibility from discrete project support, to multi-year outsourced service-level agreements (SLA), to acquiring a client's IT staff as RCG IT employees. RCG IT also provides additional capacity to a client organization allowing them to redeploy their resources to concentrate efforts on new business initiatives or core applications.
RCG IT clients save an average of 10-25% on outsourced Application Maintenance as compared to in-house resources. Offshore Application Maintenance saves upwards of 50% in labor costs.
An Application Maintenance solution encompasses the following major activities:
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Production support
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User support
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Maintenance requests (corrective and preventive)
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Enhancement requests (adaptive and perfective)
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Continuous improvements
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Estimating and consulting
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Governance
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